Policies, Cancellations, Other

We no longer require our clients or staff to wear masks in the lobby.  

Clients can request that their massage therapist wear a mask, if preferred. 

If you are pregnant: 

Please make sure to book a Prenatal massage, regardless of how far along you are. When booking over the phone, please make the receptionist aware so they can accurately book your appointment.

 Cancellation Policy:

• A valid credit card will be required to hold your reservation. Appointment forfeiture fees of up to full price are in place, regardless of the reason for the cancellation.
• You may change or cancel your appointment up until 6pm the night before your treatment, without penalty.  
• For changes or cancellations past 6pm, your payment method on file will be charged up to full price.
• APPOINTMENT REMINDERS ARE ONLY A COURTESY. All appointments are subject to the policies listed here.

Late Policy:

• Your payment method will be charged full price for forfeited appointments, late arrivals, or no-shows—regardless of the reason.
• If you are late & we do not hear from you by the 20-minute mark, your appointment will be forfeited.
• If you do communicate with us before the 20-minute mark, we will hold your appointment up until the halfway point of your scheduled service. For example:
• 23 minutes for a 45-minute service
• 30 minutes for a 60-minute service
• 45 minutes for a 90-minute service
• 60 minutes for a 120-minute service
• Then, if you have still not arrived by the halfway point, the appointment will be forfeited.
• If you arrive before the halfway point, you can receive the remaining service time. However, the session will end at the originally scheduled time, and the original service price will still apply.

Payment:

We accept only cash, Visa, Mastercard, Discover, and HSA & FSA cards. We do not accept American Express, phone pay, or personal checks. We do not work directly with medical insurance companies.

Multi Party Booking:

Anyone booking for a party of 3 or more people will be asked for a deposit of half of the total service cost at the time of booking.

Gift Cards and Discounts:

Gift card codes starting with "D" cannot be combined with other promotions, offers, or discounts.

Refunds:

All sales (gift certificates, series packages, prepaid massage services) are final and non-refundable and expire as in accordance with Oregon law. However, they are transferrable and may be gifted to another person if you are unable to use them. 

We will ask all guests to:

• Refrain from visiting the clinic if you or a household member have a fever, COVID-19 symptoms or a communicable illness.
• Respect the clinic’s sanitation and hygiene standards and processes posted within the clinic and shared by employees.
• Wash hands prior to beginning each treatment/service.

Minors:

All minors under the age of 16 must be accompanied by an adult while waiting in the lobby.

Hygiene Policy:
• The lobby and other shared areas are cleaned and disinfected at regular intervals throughout the day.
• All treatment rooms will be thoroughly cleaned after each service with EPA grade disinfectants.
• All treatment rooms have been outfitted with medical grade air purifiers.
• A UV/ozone light system is used in each room at the end of every day for additional disinfection.
• Hand sanitizers are available throughout the facility.